Support
We're here to help.
Crowvex is built and supported by a small team. We respond to every email within 24 hours, usually faster.
Email us
Get a fast, human reply.
For bug reports, feature requests, billing questions, or anything else — write to us directly. Most questions are answered within 24 hours, Monday through Friday.
Or send a message
Use the form.
Prefer not to switch to your inbox? Drop a note here and it lands in the same place.
Common support questions
My orders aren't syncing. What should I check first?
Open the Sources page in the Crowvex app and look at the last sync time for each integration. If it's red, try reconnecting your Printful or Printify API key — the most common cause is an expired or revoked key. If everything looks green and orders still aren't appearing, email us with your store URL and we'll dig in.
A specific order shows the wrong production cost — how do I fix it?
Go to the product in Crowvex and use the manual COGS override field — anything you set there takes precedence over what we pull from the POD API for future orders. For the historical order itself, open the order detail and click "Recalculate" to re-fetch the latest cost from Printful or Printify.
How do I cancel my subscription?
Two ways: open the Crowvex app and click "Manage subscription" in Settings, or go to your Shopify admin → Apps → Crowvex → Uninstall. Both routes cancel your subscription immediately, and your data is deleted within 30 days as described in our Privacy Policy.
Do you have a feature request inbox?
Yes — email contact@crowvex.com with "Feature request" in the subject line. We read every one personally and ship the most-requested ones in our regular update cycle.
Is there a phone number I can call?
Not currently. Email lets a small team support a lot of merchants well — every email is read by a real person who can dig into your store data, look at logs, and ship a fix. If your situation genuinely needs a call, mention that in your email and we can schedule one.